Shipping Policy
Sequence Pure Peptides is committed to processing and shipping orders efficiently while maintaining product quality and compliance with applicable regulations.
All products available through Sequence Pure Peptides are supplied exclusively for laboratory research, analytical testing, and scientific investigation. Products are not intended for human consumption, veterinary use, diagnosis, treatment, cure, or prevention of any disease or medical condition.
Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding weekends and recognized holidays.
Orders submitted before 12:00 PM Pacific Time (PT) on a business day may qualify for same-day processing, subject to payment authorization, inventory availability, and order verification.
During periods of increased order volume, processing times may be extended.
Shipping Methods
Sequence Pure Peptides ships through established commercial carriers, which may include:
- USPS
- UPS
- FedEx
- Other authorized shipping providers
Available shipping methods and rates are displayed during checkout based on the destination and shipping preferences selected by the customer.
Domestic Shipping
For orders shipped within the United States:
- Orders meeting applicable promotional thresholds may qualify for complimentary standard shipping.
- Standard shipping rates for other orders are calculated during checkout.
- Expedited shipping options are available when offered by the selected carrier.
- Shipping charges are non-refundable once an order has been shipped.
Estimated delivery times are provided by the carrier and are not guaranteed.
Order Verification
For security and fraud prevention purposes, Sequence Pure Peptides may verify certain orders before shipment.
Verification procedures may include confirmation of:
- Billing information
- Shipping information
- Payment authorization
- Order details
Orders requiring additional verification may experience processing delays.
Packaging
Products are packaged using commercially appropriate materials intended to help protect research products during normal transportation.
Where applicable, products are supplied in sealed laboratory packaging designed to minimize exposure to environmental conditions during shipment.
Customers are responsible for following all recommended storage and handling procedures after delivery.
Tracking Information
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
Carrier tracking updates may require 24–48 hours before becoming visible within the carrier’s tracking system.
Delivery
Delivery dates are estimates provided by shipping carriers.
Sequence Pure Peptides is not responsible for shipping delays resulting from:
- Weather conditions
- Carrier service interruptions
- Customs processing
- Incorrect shipping information
- Delivery restrictions
- Events beyond our reasonable control
Risk of loss and ownership transfers to the purchaser when the shipment is provided to the selected carrier.
Shipping Insurance
Shipping insurance may be available during checkout depending on the selected shipping service.
Where purchased, claims for lost or damaged shipments remain subject to the applicable carrier’s terms, conditions, and claims procedures.
Sequence Pure Peptides will reasonably assist customers by providing available shipment documentation when required for carrier claims.
Damaged or Incorrect Orders
If your shipment arrives damaged or contains incorrect items, please notify us within 7 days of delivery.
To assist with the review process, please provide:
- Order number
- Photographs of the shipping package
- Photographs of the products received
- A description of the issue
Requests submitted after the reporting period may not be eligible for review.
International Orders
Customers placing international orders are responsible for complying with all import requirements, customs regulations, taxes, duties, and restrictions applicable within their jurisdiction.
Sequence Pure Peptides is not responsible for delays, refusals, seizures, customs fees, or additional charges imposed by customs authorities or government agencies.
Research Use Notice
All products sold by Sequence Pure Peptides are supplied exclusively for laboratory research purposes.
Products are not intended for human consumption, veterinary use, diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition.
Purchasers are solely responsible for ensuring products are handled, stored, transported, and used in accordance with applicable laws, regulations, and accepted laboratory practices.
Contact Us
For shipping-related questions, please contact:
Sequence Pure Peptides
Email: support@sequencepure.com
Website: https://sequencepure.com